At Priscy Heels and Bags Luxe, customer satisfaction is very important to us. Please read our refund and return policy carefully before making a purchase.
Returns
We accept returns for eligible items within 3 days of delivery. To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
The following items cannot be returned or refunded:
- Items that have been used, worn, or damaged after delivery.
- Sale or discounted items.
- Customized or specially ordered products.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 3–5 business days.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was delivered.
Delivery Issues
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with clear photos and your order details.
Contact Us
For returns, refunds, or complaints, please contact us:
Email: info@priscyheelsandbagsluxe.com
Website: priscyheelsandbagsluxe.com
By purchasing from our store, you agree to this policy.